Client Services

June 22, 2016

Services Offered

The industry-based User Experience Academy (iUX Academy) at the University of Central Florida is a student-oriented UX consulting group that provides a variety of UX services to local companies seeking to enhance their products. Once the iUX Academy has identified your specific needs and the UX services you are interested in, we build a team of students custom fit to handle your project. Each team includes a combination of undergraduate and graduate students that are hired, managed, and supervised by the iUX Academy management team to ensure each of our clients receive high quality services and actionable results to help improve their products.

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User Research

The iUX Academy offers a range of services intended to help you better understand your customers’ and end-users’ needs, motivations, and pain points. A better understanding of your user will ensure your product is providing unique value to your users and solving problems that other products do not. User research is important at all stages of a product’s life cycle, but is critically important during the early stages of developing a new product. 

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Design Evaluation

We also offer evaluation services that do not require recruitment of end-users. Our team can evaluate your product and designs according to industry, design, and usability standards to help you establish what your product is doing well and where it could use work. Evaluation of your product according to these standards can be beneficial at any stage of your product’s development life cycle.

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User Testing

Testing your product and designs with current (and potential) end-users is an essential mechanism by which you can identify areas where your product could be improved. User testing can also help you to benchmark your product against your competitors. We work with our clients to identify which method of user testing is the best fit for their specific needs.

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User Research

We strongly believe that the success of a product depends on the company’s understanding of the end-users the product is intended for. Important things to know about end-users include their:

  • Motivations – What drives our users to want to use a particular product? What are they hoping to accomplish?
  • Pain points – What frustrates our users using our product or other similar products? How can our product solve these issues?
  • Context of use – Where, when, and how will end-users use our product? 

User research is essential to building this understanding and ensuring it is not based on assumptions about users.

Are you hoping to improve your understanding of your end-users’? Review the services we offer below and reach out to us so we can better understand your specific needs and identify how we can best help you improve your product.

User Research Services Offered:
 
  • Ethnographic Research
  • Interviews
  • Observational Studies
  • Surveys
  • Focus Groups
  • Diary Studies
  • Persona Creation
  • User Requirements
  • Workflows


User Testing

User Test

User testing is an essential tool for understanding areas where a product can be improved. Users can either be tested on-site at the iUX Academy or in the field where they are expected to interact with your product. Our user testing services can accommodate many different stages of your product’s life cycle (e.g., wireframes, interactive prototypes, live products). User testing can help you to answer many different questions about your product including:

  • How does my product compare to my competitors?
  • Will these changes improve my product for my users?
  • Which aspects of my product do users feel work well?
  • Which aspects of my product do users feel need improvement?

Our user testing services can help you to answer these and many more questions you have about your product. Our goal is to provide actionable insights and recommendations that will help you to significantly improve your product.

User Testing Services Offered:
  • Testing of Desktop, Tablet, & Mobile
  • Benchmarking Studies
  • A/B Testing


Design Evaluation

The iUX Academy also offers evaluation services that make use of industry, design, and usability standards. Our experts utilize methods and techniques that have been consistently demonstrated to identify areas in which a product can be improved.

Design Evaluation Services Offered:
 
  • Heuristic Evaluation
  • Cognitive Walkthroughs
  • Task Analysis